Subhkaribazar Return Policy

At Subhkaribazar, customer satisfaction is our top priority. We strive to ensure you have a smooth shopping experience with us. If you are not fully satisfied with a purchase, our easy and transparent return policy allows you to return or exchange items hassle-free. Please read the following terms carefully to understand the process:

1. Eligibility for Returns

• Return Window: Items can be returned within 7-10 days of delivery, depending on the product category. The return period will be specified on the product detail page.
• Product Condition: Items must be returned in their original condition, unused, with all original tags, packaging, and any accessories or freebies that came with the product.
• Non-Returnable Items: Some products are non-returnable due to hygiene, safety, or other concerns. These include:
• Perishable goods (e.g., food items, flowers)
• Personal care and hygiene products (e.g., undergarments, beauty products)
• Customized or personalized items
• Health & wellness products (e.g., medicines, vitamins)
• Downloadable digital products (e.g., e-books, software)

2. Return Process

1. Initiating a Return:
• To initiate a return, go to your order history under "My Orders" on the Subhkaribazar website or app.
• Select the item you wish to return and click on the "Return" option. Choose the reason for return and confirm.
2. Return Pickup:
• After your return request is processed, we will arrange for a free doorstep pickup. You will receive an SMS or email with the pickup details.
• In areas where pickup is not available, you may be asked to ship the product back. Subhkaribazar will reimburse shipping costs based on our shipping policy.
3. Return Authorization:
• Once the returned item is received, it will go through a quality check. If the product passes the inspection, the return or exchange will be approved.

3. Refund Policy

• Refund Methods: Refunds will be processed based on your original payment method.
• Credit/Debit Cards & Net Banking: Refunds will be credited back to the original account within 5-7 business days.
• Digital Wallets & UPI: Refunds will be credited to the wallet or UPI account within 3-5 business days.
• Cash on Delivery (COD): For COD orders, refunds will be issued as store credits or directly transferred to your bank account after confirmation.
• Refund Processing Time: Refunds are usually processed within 7-10 business days after the returned product passes the quality check.

4. Exchange Policy

• Product Exchange: If you wish to exchange an item, you can initiate the exchange through "My Orders." Exchanges are allowed only for certain products and are subject to stock availability.
• Size/Color/Variant Changes: Exchanges for size, color, or variants are allowed for eligible products, provided they are returned in their original condition.

5. Cancellation Policy

• Order Cancellation: Orders can be canceled before dispatch. To cancel an order, go to "My Orders," select the order, and click "Cancel."
• After Dispatch: Once the product has been shipped, the cancellation option may not be available. In such cases, you can refuse delivery or initiate a return after receiving the item.

6. Exceptions and Special Conditions

• Damaged or Defective Products: If you receive a damaged or defective product, please report it within 48 hours of delivery. We will arrange a return and replacement at no additional cost.
• Wrong Items: If you receive the wrong item, you can initiate a return, and we will send the correct product or issue a full refund.

7. Customer Support

For any queries or assistance with returns, exchanges, or refunds, please contact our Customer Support Team at:

• Email: [support@subhkaribazar.com]
• Phone: [insert phone number]
• Working Hours: [Insert hours]